Room Service Order Delivery Service Standard
No.
Question
1
Is the Tea & Coffee service available 24 X 7 and delivered within 10 to 15 minutes?
2
Is the order delivered at time quoted by order taker?
3
Is the food delivered not earlier or later than 5 minutes before/after time quoted?
4
Does the Server spoke first and extended a warm greeting?
5
Is the Guest name used at least one time during delivery process?
6
Is the Morning newspaper delivered with breakfast in case not yet collected by the guest?
7
Did the server asked where guest would like to enjoy meal, suggestions offered if guest is uncertain?
8
Does the server set up order and removed plastic wraps, caps and plate covers?
9
Is the hot food served hot and the cold food served cold?
10
Does the food items tasted and looked fresh?
11
Is the presentation of food appealing, attractive and portions adequate and consistent?
12
Are the beverages served as requested and served at correct temperature?
13
Are the beverages well prepared, fresh, and garnished?
14
Does the server introduced each item ordered?
15
Is the server skilled at presenting, opening, and serving wine?
16
Does the server engages guest in light conversation and inquired about their experience at the hotel while setting up the order?
17
Is the guest advised of the actual time that the order would be delivered, 20 minutes for breakfast and 30 minutes for lunch and dinner?
18
Are all ordered items present along with appropriate condiments and tableware?
19
Is the server able to answer basic questions about the hotel services, facilities and operating hours of restaurants?
20
Does the server addresses further needs and asked if anything else was required?
