Food and Beverage
Room Service Order Delivery Service Standard
No. Question Options 1 Is the Tea & Coffee service available 24 X 7 and delivered within 10 to 15 minutes? Yes No 2 Is the order delivered at time quoted by order taker? Yes No 3 Is the food delivered not earlier or later than 5 minutes before/after time quoted? Yes No 4 Does […]
Host Or Hostess Service Standard
No. Question Options 1 Was the Guest acknowledged with eye contact and smile within 10 feet? Yes No 2 Was a polite greeting and offer of assistance, etc. made within 5 feet? Yes No 3 Was the Hostess the first one to speak to the guest and extended a warm greeting? Yes No 4 Was […]
Service Standard – Restaurant Server
No. Question Options 1 Does the server approaches the table within 2 minutes of seating ? Yes No 2 Does the server approaches the table within 2 minutes of seating with a smile and eye contact? Yes No 3 Is the server the first one to speak and extended a very warm welcome ? Yes […]
Conference And Banqueting Systems Demo Checklist
No. Question Options 1 Is the Quick book available which offers a single screen for quick booking? Yes No 2 Is there an Extend book where split bill information and flow of event is be defined? Yes No 3 Is there Availability by calendar and Event Rooms? Yes No 4 Is the Main room blocked […]
Room Service / In Room Dining Cleanliness And Condition
No. Question Options 1 Are the trolley tables and trays without any dust and dust build up? Yes No 2 Are the trolley tables and trays sturdy, undamaged and tidy? Yes No 3 Are all Linens and napkins used tidy and neatly folded? Yes No 4 Are all paper and plastic product free of spots […]
Restaurant Cleanliness And Condition
No. Question Options 1 Is the restaurant free from bad smell and odours ? Yes No 2 Is the temperature on comfort zone? Yes No 3 Does the environment felt secure and comfortable? Yes No 4 Is the Channel Music ON and hid the kitchen noises? Yes No 5 Is the Channel Music ON, and […]
