Host Or Hostess Service Standard
No.
Question
1
Was the Guest acknowledged with eye contact and smile within 10 feet?
2
Was a polite greeting and offer of assistance, etc. made within 5 feet?
3
Was the Hostess the first one to speak to the guest and extended a warm greeting?
4
Was the Guest name obtained and passed off to the relevant team that would take care of them during their experience?
5
If the restaurant was full and a wait was required, was the then guest informed of approximate seating time?
6
Was the Guest escorted to the table?
7
Is the Host knowledgeable?
8
Is the host able to answer questions related to food promotions, menu items, ingredients, preparation and also hotel facilities?
9
Was the Guest assisted to seat in the Chair?
10
Were the Table settings adjusted according to the number of guests being seated?
11
Is the Menu presented to guest, For Dinner Wine or beverage list was presented?
12
Is the Host the last one to speak (kind comment, etc.)?
13
Is the Guest thanked upon departure?
14
Is the Host well groomed, uniformed, name tag was present?
