Service Standard – Restaurant Server
No.
Question
1
Does the server approaches the table within 2 minutes of seating ?
2
Does the server approaches the table within 2 minutes of seating with a smile and eye contact?
3
Is the server the first one to speak and extended a very warm welcome ?
4
Is coffee, water or other beverages offered during the initial greeting ?
5
Is the server was knowledgeable and able to answer basic questions about the hotel ?
6
Are the latest food promotions described ?
7
Does the server inquires if the guest is ready to order when delivering beverage?
8
Does the server has good knowledgeable of menu items and preparation, particularly of vegetarian dishes and any food items that may contain common allergens?
9
Does the server ask relevant questions?
10
Does the server recommends accompanying items?
11
Are the starter course(s) presented within 10 minutes of ordering?
12
Is the Main course placed in front of guest correctly and sequentially, without prompting?
13
Is the Main course presented within 15 minutes from starter delivery or from order if no starter ordered, or guest advised if additional time was necessary?
14
Is the table cleared and straightened once all guests have finished eating, but individual plates were removed as finished?
15
Was the dessert offered?
16
Was the Dessert served within 10 minutes of ordering, as ordered, with appropriate sides?
17
Was the Dessert plates removed, table maintenance completed?
18
Is the Final Check or bill neatly presented in 3 minutes in a clean holder with a hotel/restaurant pen. (For Breakfast bill need to be presented along with the ordered meal.)?
19
Is the Bill accurately totalled, properly itemized and with no missing or incorrect items?
20
Was the Payment collected within 3 minutes?
21
Is the Staff well groomed, uniformed, nametag was present?
22
Is the Staff courteous and articulate and anticipated guest needs?
