User FAQ's

Got a question? Get your answer. Check out some FAQ's here.

Which type of users can use the tool?

Admin- Create, Edit and View checklists of his assigned store or site.

Store Admin- Create, Edit and View checklists of his assigned store or site.

Store User- View, capture and submit the assigned checklists of his store and create any Issue logs

Field Auditor- Submit the checklist and raise issues based on the assigned store or site.

Issue Requestor- Can raise and view the status of the issues they have raised.

Training Author- Can post Training contents to the relevant store users.

Business Manager/Heads/Zone/Territory/Area- Who can view store o/ation completion process and get related Web Analytics to make quick business decisions.

How is the access granted, edited or disabled?

Admin can add users through the Web login. The process is simple, as admin will have to provide a User name, location and what access will be provided to the user.

Admin can make changes if the user moves to a different location.

Admin can disable the user if he moves out of the organization.

Who is considered as a Paid user?

Any person (Admin, User, Auditor, Business Manager, Area Manager) who has access to act on the platform from both Web and Application is considered as a paid user

Can Admin add as many users or is there a restriction?

You can add as many users as you like.

When and how will I be billed?

Monthly Billing- On a monthly plan, we will usually bill on the first day of every month.

Monthly Billing- On an annual basis, you will be charged immediately up-front for the year on the day you upgrade.

Check Our Plan's

Trial

Free

$0/user/mo

(Forever)

Get Started

Enjoy POPProbe

Basic

$5.99/user/mo

(Monthly)

$3.99/user/mo

(Yearly)

free 15 days trial

Standard

$7.99/user/mo

(Monthly)

$4.99/user/mo

(Yearly)

free 15 days trial

Premium

Expert advice

(Monthly)

Expert advice

(Yearly)

free 15 days trial

Features included

Free Platform

Android/Iphone

No Analytics Support

No Email or Phone Support

One- Time Hand Over

Features included

On-Demand Analytics and Reports

No in-app notification

In-App Chat system.

Dedicated AM

Limited LMS & Checklist support

No Email or Phone Support Request-based Training

Features included

Store Audits

Create Unlimited checklist and assign only 5 of your choice.

User Limit is 5

Train 5 Staffs for the month

Log unlimited customer issue

Chat with Training authors

Log store issues

On Demad Reports

No Email or Phone Support On Going Training Support

Features included

Unlimited

Features

New to POPProbe? Check our Features

Features	Trial	Basic	Standard	Premium
Audits	3 / Month	10 / Month	10 / Month	10 / Month
Checklist	1 / Month	3 / month	5 / month	Unlimited
USER ADMINISTRATION	1 / Month	3 / month	5 / month	Unlimited
LMS	NA	3 / month	5 / month	Unlimited
CUSTOMER LOG	NA	Unlimited	Unlimited	Unlimited
CHAT	NA	NA	Unlimited	Unlimited
SPECIALIZED SERVICE	NA	NA	Available	Available
NOTIFICATIONS	NA	NA	In-App Available	In-App and Push Notification
STORE Adding	NA	Available (2)	Available	Available
ISSUE LOG	NA	Available	Available	Available
ANALYTICS AND REPORTS	NA	Available	Web	Web